Personal data information
Contact details for the FixMyGastro repair service: Vitalii Vartsabiuk, Business ID (IČO) 22274626. Phone: +420 606 074 767.
Website form
The form is used to prepare a WhatsApp message. The details you enter are processed in your browser. The website does not send them to its own database or save them in the browser’s local storage.
When you select “Open WhatsApp”, the prepared text is passed to WhatsApp through a link. You can then edit the message and confirm sending it. WhatsApp’s terms and privacy information apply to your use of that service.
Communication about repairs
If you call or message us, we use the information to handle your enquiry, arrange servicing and communicate with you about it. For your initial enquiry, you only need to provide the equipment type, location and fault description. Please do not send sensitive data unrelated to the service.
Purpose, legal basis and processing period
We use enquiry data to take steps towards a contract at your request and to subsequently provide the service (Article 6(1)(b) GDPR). We process data required for accounting and other legal obligations under Article 6(1)(c) GDPR. Website security and the protection of legal claims are based on our legitimate interest under Article 6(1)(f) GDPR.
We retain enquiry data for as long as necessary to handle the enquiry and any resulting job. After that, we retain it only to the extent and for the time necessary to meet statutory retention obligations or protect legal claims until the relevant time limits expire; if a dispute is ongoing, until it is resolved. Technical storage periods in the browser are set out on the cookies page.
Providing data in an enquiry is voluntary. However, without the details needed to arrange a repair, we may be unable to provide the service.
Technical operation
This website does not use advertising or analytics measurement.
The hosting provider may process technical data needed to deliver the page, maintain security and manage access. The website runs on Sites (OpenAI), using Cloudflare, Inc. infrastructure. Information about technical cookies and possible processing outside the European Economic Area is provided on the page Cookies.
Cookies and local storage
Technical hosting cookies may protect the website from malicious bots. Your browser remembers your language choice in localStorage under fmg_language. Details are available on the page Cookies and your privacy.
Your rights
To the extent provided by the GDPR, you may request access to your personal data, its rectification or erasure, restriction of processing or data portability. You may object to processing based on legitimate interest. Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with the Office for Personal Data Protection.
Contact
You can discuss questions about our use of personal data and requests concerning your data with us by calling +420 606 074 767.